We charge a flat rate of $8.95 for all orders.
We ship via UPS Ground or USPS
Different shipping rates may apply to Hawaii and Alaska, and you will be
notified of these rates before the order ships
only ship to the 50 United States
UPS or USPS does not pickup on Saturday, Sunday or holidays, so orders placed on
those days will ship the following business day.
Pickup: The option to pickup at our
location in Passaic, NJ is also available, and payments can be made with cash or
credit card upon pickup.
In order to keep prices low, we reserve the right to ship packages in the most
cost effective manor. There are factors beyond our control that could delay
your shipment once it leaves our warehouse, and we cannot guarantee arrival
dates or be held responsible for weather delays, issues with UPS or USPS, etc.
You will be notified via email if your package is delayed for any reason.
Orders placed before noon eastern time will ship in 1-2 business days. Orders
received on Saturday or Sunday will generally ship on Monday or Tuesday. Some
items like styling chairs, barber chairs and salon mats may ship directly from the manufacturer,
and will incur additional lead times. These items will be noted in the
description portion of the item page.
Some manufacturers import items that occasionally have extended back orders that
are beyond our control. We cannot be held responsible for these backorders and
our liability will be limited to issuing an immediate refund at your request for
items that are delayed. If we know an item will be delayed for more than one
week, we will contact you and ask if you would like to wait or prefer a refund.
Large Equipment such as barber chairs will ship on wooden pallets via freight/LTL
carrier. Our standard freight delivery will be curbside to your commercial
address, which means your order will be unloaded at your curb or
placed next to your front door. If necessary, please be sure to have help ready
to transport the equipment into the building. Inside delivery is available upon request for an additional charge. A signature will be required upon
Due to a number of factors, including road weight limits, local regulations, and
commercial truck restrictions, freight delivery to residential areas will incur
additional charges. We recommend delivery to commercially zoned addresses
whenever possible to save money. Delivery inside your business is not included
but can be arranged for an additional charge.
We always request that the carrier calls you to arrange the delivery day and
time, but a representative from our shipping team will reach out with tracking
info once your order ships, and to make sure things go smoothly.
WHEN YOUR EQUIPMENT ARRIVES BE SURE TO:
Inspect order for damage. As soon as your shipment arrives, inspect it in
its entirety for signs of damage. Do this before signing any delivery receipt.
Take note of dings, dents, punctures or signs of tampering. Only accept the
package and sign after you have carefully inspected its arrival condition.
Report damages. If you do find notable signs of damage, open the package
while the driver is still there and check the item. If you do find damage,
please give our shipping department a call immediately at 973-815-2000 before
taking any action. Take photos of the damage and make sure to note any viable
damage on the delivery receipt. Due to carrier policies, be sure to contact us
within 24 hours of receiving the shipment to notify of any other damage
unnoticed at the time of delivery. If we are not notified within the 24hr
window, we are unable to guarantee a resolution for any damaged items and may
not be held responsible for replacement of damaged items.
Compare delivery receipts. Compare the number of boxes in your delivery with
the number of boxes on your delivery receipt. The number of boxes should always
match the delivery receipt. If there is a discrepancy, please make sure to
notate on the delivery paperwork. If you do not inspect your delivery upon
arrival, EBS will not be able to cover costs of damages.
Sign and approve. Once you are completely satisfied that your delivery is
correct and in perfect condition, sign the receipt of delivery. Once again, if
part of your order is incorrect or damaged, contact our customer service or
shipping team immediately upon delivery.
Open package and check contents. If your delivery packaging appeared to be
in good order and you signed the delivery receipt, open the packaging and
inspect its content. Contact us within 48 hours with any issues. Keep all
packaging materials for the first 30 days or until you are 100% sure that you
are satisfied with everything in your order.